Start with how the work really moves
Map who decides what, when ownership changes, and how each case reaches completion.
- Current workflow and bottlenecks
- Roles and permissions
- Exceptions and recovery paths
OPERATING LOGIC
Why does work become harder as features increase?
Define workflows, exceptions, permissions, and completion rules before development so the product remains operable at scale.Discuss a project
Business Logic
- 01Workflow
- 02Rules
- 03Access
- 04Operations
Agree the expensive-to-reverse decisions first
States, settlement rules, and data ownership should be stable before screens and code make them costly to change.
- State transitions and completion rules
- Data ownership and retention
- Operator control boundaries
Prioritize requirements against value and risk
Not every feature belongs in the first release. Sequence work by customer value, operating risk, and dependency.
- Required versus optional capabilities
- Dependencies and release units
- Testable acceptance criteria
START WITH THE FLOW