LG Electronics Chatbot LLM Transition
Assessed the existing chatbot architecture and its readiness for an LLM-based model, then defined a direction for better response quality and future expansion.
Project summaryWork
See the problem we took on
and what we delivered.
A record of real projects spanning corporate websites, mobile products, chatbots, campaigns, and ongoing operations.- Projects
- 22
- Period
- 2021-2025
- Disciplines
- 6
Project archive
22 projects shown
LG Electronics Germany Lineup Guide
Planned and built a guide page that makes the product lineup easier to understand for customers in the German market.
Project summaryLG Electronics Thailand Campaign Page
Planned a localized campaign page and designed the participation flow for marketing operations in Thailand.
Project summaryLG Electronics Story Operations
Managed the story publishing operation to keep brand content reliable, timely, and consistent in quality.
Project summaryLG Electronics Story Accessibility
Audited and improved story pages against web-accessibility requirements to make the experience usable by a wider range of visitors.
Project summaryLG Electronics Chatbot Operations
Continuously managed chatbot scenarios and operating quality to keep customer support responses accurate and useful.
Project summaryLG Electronics Story Migration
Migrated the existing story library into a new environment and stabilized the publishing operation after launch.
Project summaryRenault Korea Website Renewal
Reviewed the existing site structure, redesigned key screens, and validated implementation quality to improve usability and conversion paths.
Project summaryLG Electronics Chatbot Renewal
Restructured the chatbot architecture and conversation scenarios to improve customer-support efficiency and real-world use.
Project summaryPlayD Corporate Website
Built and managed a corporate website that communicates the company's identity and service portfolio with greater clarity.
Project summary25Centrid App Enhancement
Reviewed existing app functionality and improved its core user flows to raise the overall completeness of the service.
Project summaryK2 Online User Evaluation Platform
Improved the survey interface and structure to increase the efficiency of collecting and interpreting user evaluations.
Project summaryCJ Freshway Corporate Website Renewal
Renewed selected parts of the existing corporate website to improve information delivery and ease of use.
Project summarySongsong Mobile App
Designed the mobile interface and end-to-end user flow around the service's primary customer job.
Project summaryClass Learning App
Planned the mobile product structure and screens around its central learning-management workflows.
Project summaryDeokking Content App
Planned the application structure and designed its screens around a clear content-consumption journey.
Project summaryRealSeller App
Designed a mobile product structure and interface focused on accessible, efficient sales management.
Project summaryHeungkuk Life Campaign Page
Planned a campaign-page structure and participation journey designed to move visitors into the event.
Project summaryiVillage Child Development App
Planned a mobile service structure and interface around the needs of tracking and supporting child development.
Project summarySeoul Scholarship Foundation Website Operations
Managed the website and its content operation to keep scholarship information accurate and accessible.
Project summaryHome & Tones Website Operations
Managed the website operation to keep service information current and the customer experience stable.
Project summaryLAONARK Kevin App
Designed a mobile application interface around a specialized operational workflow.
Project summary